A visual summary of the EDAA method, also known as the Circle of Approach. We often find it difficult to call someone to account for something And often this is because no clear agreements have been made. So what do you call someone to account?
The ABAA method can help. You go through four steps to achieve clear communication:
- Expressing what you want, expect or need
- Discuss what the other person thinks of your wish, expectation or need
- Agree on clear, concrete agreements
- Addressing if the other person does not fulfil the agreements